ce99 Privacy Policy
We are committed to protecting the privacy and security of every player on our platform. This policy explains exactly how we handle your personal information.
Your Privacy Is Our Priority
ce99 is Bangladesh's trusted online casino and sports betting destination. When you register, deposit, or play on ce99, you share certain personal information with us. This Privacy Policy outlines precisely what data we collect, how we use it, with whom we may share it, and how we protect it — ensuring you always know where you stand.
By accessing or using the ce99 platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
This policy is written in plain English for clarity. If you have any questions about how ce99 handles your data, contact us directly at [email protected].
Our Privacy Commitments at a Glance
Information We Collect
To deliver a safe, personalised, and legally compliant gaming experience, ce99 collects information across three main categories:
1. Personal Identification Data
- Full name as provided during registration
- Date of birth (to verify you are 21 years of age or older)
- Email address and mobile phone number
- National ID or passport number for identity verification
- Residential address (city, district, and country)
2. Financial & Transaction Data
- Deposit and withdrawal transaction records, including amounts and timestamps
- Payment method identifiers (e.g. bKash wallet number, Nagad account, Rocket number)
- Account balance history and bonus usage records
- Currency conversion records where applicable (amounts shown in BDT)
3. Technical & Usage Data
- IP address and approximate geographic location
- Device type, operating system, and browser or app version
- Pages visited, session duration, games played, and betting history
How We Use Your Information
We process your data only for specific, legitimate purposes. The table below maps each data type to its intended use:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Processing deposits and withdrawals | Transaction data, payment method identifiers |
| Responsible gaming and age verification | Date of birth, national ID, betting behaviour data |
| Fraud prevention and security monitoring | IP address, device data, transaction patterns |
| Customer support and dispute resolution | Account history, communication logs, transaction records |
Sharing Your Personal Data
ce99 does not sell your personal data. However, in certain limited circumstances we may share your information with trusted third parties for operational necessity:
- Payment processors and financial partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — only the minimum data required to complete a transaction
- Identity verification service providers — to comply with our Know Your Customer (KYC) obligations under applicable regulations
- IT infrastructure and cybersecurity partners — who assist in hosting, maintaining, and securing the ce99 platform under strict confidentiality agreements
- Law enforcement or regulatory authorities — only when required by applicable law, court order, or to protect the rights and safety of our users
We require all third-party service providers to handle your data in compliance with applicable privacy standards. They are not permitted to use your data for any purpose other than delivering the contracted service to ce99.
Cookies and Tracking Technologies
ce99 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather analytics data that helps us optimise the platform. Cookies are small text files stored on your device when you visit our site.
Types of Cookies We Use
- Essential cookies — required for core functions such as user authentication, session management, and secure navigation across the ce99 platform
- Analytics cookies — help us understand how players navigate the platform, which games are most popular, and where improvements are needed
- Preference cookies — store your language settings, notification preferences, and display options to personalise your ce99 experience
You can manage or disable non-essential cookies through your device or browser settings. Please note that disabling essential cookies may impact the functionality of certain features on ce99.
How Long We Keep Your Data
ce99 retains personal data only for as long as necessary to fulfil the purpose it was collected for — or to comply with applicable legal, regulatory, and financial reporting obligations. As a general rule: active account data is retained for the duration of your account and for a minimum period after account closure as required by applicable regulations.
Financial transaction records are retained for a longer period in accordance with standard accounting and anti-money-laundering requirements. Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
How We Protect Your Data
Protecting your personal and financial data is a technical and organisational priority at ce99. We implement a multi-layered security architecture that includes industry-standard SSL/TLS encryption for all data in transit, firewalled and access-controlled server infrastructure, regular penetration testing and vulnerability assessments, and strict internal access controls — meaning only authorised personnel can access specific categories of user data, and only when operationally required.
All payment transactions processed through ce99 are handled via secure, encrypted channels. We do not store raw payment card details on our servers. bKash, Nagad, and Rocket transactions are processed in compliance with their respective security protocols and our own internal security standards.
While no digital system can guarantee absolute security, ce99 takes every commercially reasonable step to prevent unauthorised access, data breaches, and misuse of your information. If a security incident affecting your data occurs, we will notify you in accordance with applicable legal requirements.
Your Rights Regarding Personal Data
As a ce99 user, you have the following rights with respect to the personal data we hold about you:
- Right of access — you may request a copy of the personal data ce99 holds about you at any time
- Right to rectification — if any of your personal data is inaccurate or incomplete, you have the right to request a correction
- Right to erasure — subject to applicable legal and regulatory obligations, you may request that we delete your personal data
- Right to restrict processing — in certain circumstances you may request that we limit how we use your data
- Right to object — you have the right to object to our processing of your personal data for direct marketing or profiling purposes
To exercise any of these rights, please contact us at [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe and in compliance with applicable requirements.
Third-Party Links and Services
The ce99 platform may, on occasion, reference or link to third-party services — such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) or payment providers. These third parties operate under their own independent privacy policies. ce99 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any third-party service before providing personal data to them.
Children's Privacy and Age Restriction
ce99 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will take immediate steps to delete that data and close the associated account.
21+ only. If you believe a minor has registered on ce99, please contact us immediately at [email protected] so we can investigate and act without delay.
Changes to This Privacy Policy
ce99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform message prior to the change becoming effective.
Your continued use of the ce99 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.
Questions About This Policy?
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ce99 handles your personal data, our support team is available to help. We are committed to resolving all privacy-related enquiries promptly and transparently.
You can reach us any time — our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy enquiries within 2 business days.
Email: [email protected]
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Your data is safe with us. Explore cricket betting, slots, and live casino games — all secured by SSL and built for Bangladesh players.