Responsible Gaming at ce99
We believe gambling should be fun, controlled, and always within your means. Here is everything you need to play safely on ce99.
Our Commitment to Responsible Gaming
At ce99, we take responsible gaming seriously. Online betting and casino games are a form of entertainment — and like all entertainment, they are best enjoyed when kept in balance. Our platform is designed with tools and policies that help players in Bangladesh maintain healthy habits and stay in control of their gaming activity at all times.
We understand that for a small number of players, gambling can stop being fun and start causing real harm — financially, emotionally, and socially. ce99 is committed to providing every player with the information and tools they need to recognise early warning signs and seek help before problems escalate. Whether you are a casual player enjoying BPL cricket betting or spinning slots after a long day, we want your experience to remain positive and sustainable.
ce99 strictly enforces a minimum age requirement: all players must be 21 years of age or older to register and play. This rule is non-negotiable and is upheld through our KYC verification process. If at any point you feel your gambling is no longer under control, please use the tools described on this page or contact our support team immediately.
Gambling should never be used as a way to earn income or solve financial problems. Only play with money you can comfortably afford to lose. If gambling is affecting your daily life, finances, or relationships, please reach out to our support team right away.
Self-Exclusion
Temporarily or permanently block access to your ce99 account when you feel the need to take a break.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.
Time-Out
Request a short cooling-off period — from 24 hours up to 6 weeks — to pause your account without permanent closure.
Loss Limits
Define the maximum amount you are willing to lose in a session, day, week, or month to avoid chasing losses.
Activity Tracking
Review your full betting history, session durations, and win/loss summaries at any time from your account dashboard.
Reality Checks
Receive periodic pop-up reminders showing how long you have been playing in the current session, keeping you aware of time spent.
How to Use Our Responsible Gaming Tools
Accessing responsible gaming features on ce99 is straightforward. Once you are logged in to your account, follow these steps to activate any of the protective tools available:
- Log in to your ce99 account and navigate to Account Settings.
- Select the Responsible Gaming section from the menu.
- Choose the tool you need — deposit limits, loss limits, time-out, or self-exclusion.
- Enter the values or duration you prefer and confirm your selection.
- Changes take effect immediately. Limit increases require a 24-hour cooling-off period before they apply.
If you are unable to find these settings or need direct assistance, our support team is available around the clock and can apply restrictions to your account on your behalf. Do not hesitate to reach out — there is no shame in asking for help, and our team treats all requests with full confidentiality.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is sometimes hard to recognise in yourself. The following warning signs may indicate that gambling is moving from entertainment into something more harmful:
- Spending more money or time gambling than you originally intended.
- Chasing losses by placing more bets to try to recover lost funds.
- Gambling with money set aside for essential expenses like rent, food, or utility bills.
- Feeling anxious, irritable, or restless when you try to cut back or stop gambling.
- Lying to family or friends about how much time or money you spend on gambling.
- Using gambling as a way to escape stress, anxiety, depression, or everyday problems.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to pause your account and speak to our support team. You may also consider reaching out to a professional counselling service. Taking early action is the most effective step you can take.
Self-Exclusion: Taking a Break
Self-exclusion is a formal option that lets you voluntarily block your own access to ce99 for a chosen period. Options range from a short time-out of 24 hours all the way up to a permanent closure. During a self-exclusion period, your account is locked — you cannot log in, place bets, or make deposits via bKash, Nagad, Rocket, or any other payment method. Marketing communications from ce99 are also suspended for the duration.
To request self-exclusion, go to Account Settings and select the Responsible Gaming section, or send a direct request to our support team. We process all self-exclusion requests promptly. If you choose permanent self-exclusion, our team will also assist you in closing your account fully and ensuring your funds are returned safely to your linked bKash or Nagad account.
Protecting Young People
ce99 does not permit anyone under the age of 21 to open an account or participate in any form of gambling on our platform. We conduct age verification as part of our KYC process, and we reserve the right to request identity documents at any time. Accounts that cannot be verified as belonging to an adult aged 21 or above will be suspended pending review.
If you share a device with younger family members, we strongly recommend using device-level parental control tools to restrict access to ce99 and other gambling websites. Keeping your account credentials private at all times is the first and most important line of defence. Never share your password or PIN with anyone, including family members.
Need Help? Our Support Team Is Here
If you believe your gambling is becoming a problem — or if someone you care about is struggling — please do not wait. Reaching out early makes a real difference. Our support team is available 24/7 and is trained to handle responsible gaming concerns with care and discretion.
Email us at: [email protected]
We aim to respond to all responsible gaming requests within 2 hours. Your information will be handled with complete confidentiality in accordance with our Privacy Policy.
Frequently Asked Questions
What is the minimum age to gamble on ce99?
The minimum age to register and play on ce99 is 21 years. This applies to all forms of gambling on our platform including cricket betting, slots, live casino, and crash games. We verify age during the KYC process and reserve the right to close any account that cannot be verified as belonging to a player aged 21 or above.
How do I set a deposit limit on my ce99 account?
Log in to your ce99 account, go to Account Settings, and select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit. The limit takes effect immediately. If you want to increase an existing limit, a mandatory 24-hour cooling-off period applies before the increase becomes active.
Can I permanently close my account if I want to stop gambling?
Yes. You can request permanent self-exclusion at any time through Account Settings or by contacting our support team directly at [email protected]. Once permanent self-exclusion is applied, your account will be fully closed and any remaining balance will be returned to your registered bKash, Nagad, or Rocket account. This action cannot be reversed.
What is a time-out and how is it different from self-exclusion?
A time-out is a short, temporary break from your ce99 account lasting between 24 hours and 6 weeks. During this period your account is locked and you cannot gamble, but at the end of the chosen duration it automatically reactivates. Self-exclusion, on the other hand, is a longer or permanent block that requires a deliberate request to lift — and permanent self-exclusion cannot be reversed. If you are unsure which option is right for you, contact our support team for guidance.
I think a family member has a gambling problem. What can I do?
If you are concerned about a family member or friend's gambling behaviour, start by having an open, non-judgmental conversation with them. You can also contact our support team at [email protected] on their behalf to request that a third-party concern flag is placed on the account, which triggers a welfare check. We encourage all players and their families in Bangladesh to seek professional support whenever gambling-related stress arises.
Continue Exploring ce99 Responsibly
Ready to play within your limits? Log in to your account, or explore our games and resources below.