Terms & Conditions

1. Introduction

Welcome to ce99, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the ce99 website, mobile applications, and all associated services. These terms constitute a legally binding agreement between you (the user) and ce99. Your continued use of this platform constitutes full acceptance of these terms.

By registering an account on ce99 or accessing any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming guidelines. If you do not agree to any part of these terms, you must cease using the platform immediately.

2. Eligibility & Account Registration

To register and use ce99 services, you must satisfy the following eligibility requirements at all times. ce99 reserves the right to request identity verification documents from any user at any time, and to suspend accounts pending verification.

• You must be at least 21 years of age. ce99 strictly enforces the 21+ age requirement. Underage gambling is illegal and will result in immediate account closure and forfeiture of any funds.
• You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, and valid contact details.
• Only one account per individual is permitted. Operating multiple accounts, sharing accounts, or opening accounts on behalf of another person is strictly prohibited and may result in permanent suspension.
• You must be physically located in a jurisdiction where online betting is not explicitly prohibited at the time of placing any bet or accessing any game.

ce99 uses SSL encryption and industry-standard security protocols to protect all user data. We do not share your personal information with third parties except as required to process transactions or comply with applicable law.

3. Account Responsibilities

You are solely responsible for maintaining the confidentiality and security of your ce99 account credentials. Any activity that occurs under your account is your sole responsibility, whether or not you authorized that activity.

• Do not share your username, password, or any one-time passwords (OTPs) with any other person under any circumstances. ce99 will never ask you for your password via email, SMS, or phone call.
• You must notify ce99 support immediately if you suspect any unauthorized access to your account. ce99 reserves the right to freeze account funds during any investigation.
• You are responsible for ensuring that your use of ce99 complies with any local laws applicable to you. ce99 does not warrant the legality of use in any particular jurisdiction.

4. Deposits and Withdrawals

ce99 supports a range of convenient payment methods tailored for players in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and major credit and debit cards (Visa, Mastercard). All transactions are processed in Bangladeshi Taka (BDT).

Withdrawals are subject to completion of KYC (Know Your Customer) verification. The minimum withdrawal amount is ৳500. Processing times vary by payment method but ce99 aims to process all approved withdrawals within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

• All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted and may result in account suspension.
• ce99 reserves the right to request supporting documentation for any deposit or withdrawal transaction as part of our fraud prevention and anti-money-laundering (AML) procedures.
• ce99 shall not be held liable for delays or failures in transactions caused by payment providers, network disruptions, or circumstances outside ce99's reasonable control.

5. Bonuses and Promotions

ce99 offers a range of bonuses and promotional offers including welcome bonuses, deposit match bonuses, free spins, and seasonal promotions tied to events such as the Bangladesh Premier League (BPL), IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to specific terms and wagering requirements communicated at the time of the offer.

Bonus abuse, including but not limited to opening multiple accounts to claim the same bonus, using third-party software to exploit bonus terms, or coordinating with other players to circumvent rollover requirements, is strictly prohibited and will result in forfeiture of all bonus funds and possible account closure.

• Bonus funds must be used within the validity period stated at the time of the offer. Expired bonus funds are forfeited automatically.
• Wagering requirements must be fully met before any bonus-derived winnings can be converted to withdrawable cash. The applicable rollover multiplier will be stated on each individual promotion page.
• ce99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to applicable law. Ongoing promotions will not be retroactively altered to the detriment of players already participating.

6. Prohibited Activities

The following activities are strictly prohibited on ce99 and may result in immediate account suspension, forfeiture of all funds, and referral to relevant law enforcement authorities where applicable:

• Fraud, collusion, match-fixing, or any form of manipulation of game outcomes or betting markets. This includes using bots, scripts, or automated software to interact with the platform.
• Money laundering, terrorist financing, or any transaction intended to disguise the origin of funds. ce99 is committed to cooperating fully with authorities on any such investigation.
• Attempting to exploit technical errors, software bugs, or vulnerabilities in the platform to gain an unfair advantage. Any winnings obtained through such exploitation will be voided.
• Using abusive, threatening, or discriminatory language toward ce99 staff or other users in any communication channel, including live chat, email, or in-game features.

7. Intellectual Property

All content on the ce99 platform — including but not limited to logos, trademarks, design elements, game interfaces, software, text, graphics, audio, and video materials — is the exclusive property of ce99 or its licensed content partners. No part of the platform may be copied, reproduced, distributed, transmitted, modified, or used in any form without prior written permission from ce99.

The brands and games operated by third-party providers on our platform (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) are the intellectual property of their respective owners. Use of these names or assets outside the scope of normal gameplay is prohibited.

8. Limitation of Liability

To the maximum extent permitted by applicable law, ce99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

ce99 makes reasonable efforts to ensure uninterrupted service and fair game outcomes via certified RNG (Random Number Generator) technology. However, ce99 does not guarantee that the platform will be error-free, uninterrupted, or secure at all times. Scheduled and unscheduled maintenance may temporarily affect service availability.

9. Account Suspension and Termination

ce99 reserves the right to suspend, restrict, or permanently close any user account at its sole discretion, with or without notice, if it determines that the account has been used in breach of these Terms & Conditions, or if required by applicable law or regulatory guidance. In such cases, legitimate account balances will be returned after deducting any amounts owed to ce99.

You may close your ce99 account at any time by contacting our support team at [email protected]. Upon account closure, any remaining eligible balance will be processed for withdrawal per our standard withdrawal procedure, provided KYC is complete and no active bonus wagering requirements remain.

10. Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts. For informal resolution, players are encouraged to contact our support team first at [email protected] before initiating any formal dispute process. ce99 is committed to resolving disputes fairly and transparently.

11. Changes to These Terms

ce99 reserves the right to revise these Terms & Conditions at any time. When we make material changes, we will update the effective date at the bottom of this page and, where practical, notify registered users via email or in-platform notification. Your continued use of ce99 following any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.